General Terms and Conditions of sale
1. Introduction and acceptance of the general conditions of sale
These general contract conditions (hereinafter also ” General Conditions “) govern the offer by Tenuta Del Meriggio di Bruno Pizza (hereinafter also referred to as “Company”) of products on www.tenutadelmeriggio.com (from now on also “site”). The General Conditions must be accepted by the user when registering on the site, in order to be able to take advantage of the offers made therein and to proceed with the purchase of the products. The company reserves the right to modify at any time in whole or in part the General Conditions, notifying Users through the site with at least 30 days notice if the methods of use of the products and services offered have changed. Users are therefore required to consult this page periodically, in order to always be informed about the conditions applied. It is understood that the use of the Site following these changes implies the tacit acceptance of the same.
2. Ownership of the site - Type of offers
The site is owned by Tenuta Del Meriggio di Bruno Pizza, with registered office in Montemiletto (AV), 83042, at Contrada Serra 79, F.C. PZZBRN56R01F924H and VAT number 06672881213. The products on the Site are sold directly by the company. The products can be sold either through a permanent catalogue or through “flash-deal” formulas or promotions that provide for product availability subject to quantitative and / or time limits. The product offer relates to the food, spirits and accessories categories (wines, sparkling wines, rum, grappas, other spirits, coffee, packaged products such as sauces, honey, canned meats and other food products and accessories for preparation, consumption or storage of food). Following a purchase transaction, the company will issue the User with an order confirmation.
3. Registration on the site
The Site is aimed exclusively at Users who have reached the age of 18. The navigation of the site is free while the use of the sales services offered within the Site is made accessible after the registration procedure. Registration is free. Users who register on the Site must provide some personal data and follow all the steps from the procedure (from now on also ” Registration”). At the time of registration, the User will be asked to choose a Username and Password, which the User undertakes not to transfer even temporarily to third parties and to keep with due care, diligence, and secrecy under his own responsibility, constituting such credentials the only means to identify the User and to validate his access to the offers. The User is therefore informed that all the acts performed through the use of these credentials will be attributed to him and will have binding effect towards him. The User is required to immediately inform the company of any unauthorized or improper use of his access credentials or to report any violations by third parties. If the company finds violations, it may at its discretion inhibit access, permanently delete the information contained therein or refuse the opening of new Accounts by the same User. At any time, the User can update and / or modify or request the cancellation of the information released during registration. In the event of a request for cancellation, however, the company may temporarily keep, in whole or in part, this information, for the sole purpose of executing any purchases made and / or being able to conclude the accounting and tax procedures. Registration is necessary to proceed with the purchase of products and to access summary information relating to the activities performed by the User on the site (also ” At any time, the User can update and / or modify or request the cancellation of the information released during registration. In the event of a request for cancellation, however, the company may temporarily keep, in whole or in part, this information, for the sole purpose of executing any purchases made and / or being able to conclude the accounting and tax procedures. Registration is necessary to proceed with the purchase of products and to access summary information relating to the activities performed by the User on the site (also ” At any time the User can update and / or modify or request the cancellation of the information released during registration. In the event of a request for cancellation, however, the company may temporarily keep, in whole or in part, this information, for the sole purpose of executing any purchases made and / or being able to conclude the accounting and tax procedures. Registration is necessary to proceed with the purchase of products and to access summary information relating to the activities performed by the User on the site (also ” for the sole purpose of executing any purchases made and / or being able to conclude accounting and tax procedures. Registration is necessary to proceed with the purchase of products and to access summary information relating to the activities performed by the User on the site (also ” for the sole purpose of executing any purchases made and / or being able to conclude accounting and tax procedures. Registration is necessary to proceed with the purchase of products and to access summary information relating to the activities performed by the User on the site (also “Account “).
4. Conditions of the offer
The subject of the company’s offers is the purchase of goods at the prices indicated on the Site at www.tenutadelmeriggio.com . The company reserves the right not to process orders from subjects other than the “consumer” in accordance with its commercial policy. In any case, the company does not sell alcohol to individuals who have not reached the age of 18. By sending the orders, the consumer guarantees that the ordering subject and, if different, the recipient of the goods are both over 18 years of age. Prices are expressed in Euros and are inclusive of VAT. The shipping costs of goods can be fixed or variable, calculated based on the weight, the number of items selected and / or the destination address of the goods. Shipping costs may also be included in the sale price of some items or be free if the total amount of the order exceeds a certain value and / or the number of products purchased exceeds a certain threshold. In any case, the User is always informed of the amount of the shipping costs before concluding the purchase procedure and making the payment. The images accompanying the information sheets of a product or an offer may not be perfectly representative of its characteristics but differ in colour, size and accessory products shown in the figure. All purchase information is intended as simple generic information material, therefore not referable to the real characteristics of a single offer. The validity of the offers may be subject to quantitative or temporal limitations, after which they may no longer be available. The validity date and / or the available quantity of the offers are shown on the Site in such a way as to allow the User to become aware of them. The company may change the duration or quantity of an offer at any time and at its discretion, it being understood that it will follow up on orders placed during the validity of a given offer. An offer may be published several times over time. In some cases it is possible that the availability of an asset ends at a time after the purchase: in these cases the company, if the conditions are met, will refund the User. It is also possible that for some offers of goods a specific variant is not guaranteed and the User will be required to specify one or more preferences at the time of purchase: in such circumstances, the User is aware that he may receive a different product variant than to the one chosen during the purchase.
5. Order procedure and payment methods
Each order sent constitutes an offer to purchase the products. Orders are subject to availability and the company’s discretionary acceptance. Having said that, once the conditions of the offer have been taken into account, the User can complete the order by following the procedure on the Site. Before finalizing the order, a summary will be displayed which will indicate the unit cost of the selected item and the total , in case of ordering more quantities of the same item or of different items. The cost of any shipping, delivery or postal charges can be fixed or variable, calculated based on the weight of the goods, the number of items selected and / or the destination address indicated by the User during the purchase process. Shipping costs may also be included in the sale price of some items or be free in the event that the total amount of the order exceeds a certain value and / or the number of products purchased exceeds a certain threshold. In any case, the User is always informed of the amount of the shipping costs before concluding the order procedure and making the payment. As the last step of the order procedure, the User must proceed with the payment after having carefully checked and possibly modified the information contained in the order summary. Payment must always be made to Tenuta Del Meriggio di Bruno Pizza, as it is never possible for the company to sell its products through third parties. The order is placed by confirming the order and is subject to payment of the price, taxes and shipping and payment costs indicated in the order summary form. The accepted payment methods, unless otherwise specified or agreed with the User, are: credit and debit card accepted by the payment provider in use on the company’s website, bank transfer and cash on delivery. This last payment method is subject to acceptance by the company and to the receipt by the same of a front / back photo of the valid identification document of the Buyer User to be delivered within 24 hours of placing the order to the e-mail address firstname.lastname@example.org. In case of payment with cash on delivery, the final price due by the User will be increased by the collection costs due to the shipper at the time of delivery of the goods, which charges will be clearly indicated at the time of purchase and may vary depending on the conditions of sale of the service offered by the shipping company identified by the company for the delivery of the goods. Once the order has been completed, the User will receive an email summarizing all the information relating to the order placed. The order summary email does not constitute acceptance of the order. The summary email will also contain the references of the delivery address and the billing address. In some cases, it is possible that the availability of an asset ends after the purchase: in these cases, the company, if the conditions are met, will reimburse the User. Unless otherwise specified in the terms of the offer, the amount due will be debited upon confirmation of payment. In the case of a bank transfer, the bank details (IBAN), the amount of the transfer and the order number will be indicated in the summary email. Payment by bank transfer must be made within the terms possibly indicated and in any case no later than 10 days from the order summary email, after which it may not be possible to guarantee the fulfilment of the goods. In this case, the company will re-credit the user, without additional costs and by bank transfer, any payment received after the deadline. Following successful payment, the company will ship the goods by courier. If the User realizes that he has provided incorrect and / or incomplete information about his personal details or the shipping address of the goods, it is necessary that he communicate it promptly and within the terms of order fulfilment, by sending an email to the address email@example.com. In all cases, the User is solely responsible for any indication of incorrect and / or incomplete general information or delivery address, with the consequent possibility of losing the sum paid if the goods are delivered to strangers.
6. Security in transactions
Tenuta Del Meriggio di Bruno Pizza does not process and does not keep the data of the payment documents (e.g.: credit card numbers), which are processed and / or stored by the relative payment service providers. The actual payment takes place in fact through fields for entering the protected and encrypted payment data. Only after the transaction has taken place, the service provider communicates the outcome of the payment to the company, without providing any sensitive information.
For this reason, the company has no power over any refusal of the credit card used for payment. The company cannot therefore be held responsible in any way for direct or indirect consequences deriving from the use of the credit card by the user to pay for the products and / or services purchased.
The company can issue discount codes (from now on also “ Voucher”) That the User can use when purchasing the products. Vouchers are issued in the form of an alphanumeric code and their value (in euros) is established unquestionably and at its sole discretion by the company. The Voucher can be entered by the User in the appropriate “COUPON” field when entering the order. The voucher entered in this way will be automatically deducted from the total amount of the order before payment, excluding any shipping costs. Vouchers, representing promotions or price discounts, unless otherwise expressly indicated, cannot be combined with further promotions or discounts on the same order. Vouchers are generally usable by the user for a limited period of time, after which they will no longer be usable. The Voucher may be subject to a minimum amount of expenditure under which it will not be possible to use it or to a minimum number of products. Unless otherwise specified, the Voucher is personal and linked to the User’s Account and can be used for a single purchase, after which it will be automatically invalidated. Vouchers cannot be sold, sold and / or transferred to third parties except with the express authorization of the company. The company reserves the right to cancel any previously issued Voucher, even before the expiration date, without having to justify the reason and without the right to indemnity or compensation. The company may also issue Vouchers in favour of Users who will invite acquaintances, friends and family members to view the offers on the Site and register on it. To carry out this procedure, the Site may provide some features such as “Recommend to a friend”, “Send an offer email”, “Share on” Facebook or other social networks etc. For each new guest who purchases an offer within a certain time period, the company will be able to grant the User a Voucher, of the value determined from time to time at the company’s discretion, to be used on their Account for a subsequent purchase. The company reserves the right to delete the Vouchers issued in favour of users who make an improper use, without any notice and without the right to indemnity or compensation. For each new guest who purchases an offer within a certain time period, the company will be able to grant the User a Voucher, of the value determined from time to time at the company’s discretion, to be used on their Account for a subsequent purchase.
8. Shipping and Delivery
The company ensures orders with delivery exclusively on the Italian territory, including the islands, with the exception of San Marino, Vatican City, Livigno and Campione d’Italia. For orders with different destinations from those specified, the company provides a special form through which the User can request the quotation of his order in the form of an “Order estimate” which will include the price (expressed in Euro) inclusive of shipping costs and charges (such as, for example, unloading costs, customs clearance or duties), following which the User can proceed with the acceptance of the “Order Estimate” and the consequent payment within 3 days of receipt of the “order estimate”. This “Order Estimate” may vary in price depending on the destination, the shipping methods, the quantities of products requested and the quotation offered for this service by the transport company. The shipment, unless otherwise specified on the product sheet, takes place within 14 working days from the date on which the regular and full payment of the order is found. In the event that the goods become unavailable for any reason after receiving the order, a refund of any payment received will be issued, at no cost to the User. The User can be informed by email of the moment in which the product is shipped by the company. The User will be notified via email, if available, the name of the courier and the tracking code of the shipment (Air Waybill or “Tracking”), through which it will be possible to follow the status. The company is unable to guarantee a precise delivery date or time as this depends on the courier, the destination address and the person in charge of delivery. The company cannot therefore be held responsible for any direct or indirect consequence deriving from these times. The delivery of the order is intended, unless otherwise specified during the purchase process, on the street level. For the shipment of all its bottles, the company uses suitable packaging approved by the courier, designed to guarantee the integrity of the product. In any case, upon delivery of the goods by the courier, the user will be required to verify that the packaging is intact, not damaged, or otherwise altered, even in the sealing materials (adhesive tape or straps) or that do not have liquid leaks. Any damage to the packaging and / or to the product must be immediately contested by the User, placing a written reservation of control (and specifying the reason for the reservation, e.g., “Packed with holes”, “Crushed packaging”, etc.) on the document of courier delivery. Once this document has been signed, the User will no longer be able to make any objection about the characteristics of what has been delivered. Any problems concerning the physical integrity, correspondence or completeness of the products received must be reported within 3 days of delivery, by writing an email to: Any damage to the packaging and / or to the product must be immediately contested by the User, placing a written reservation of control (and specifying the reason for the reservation, eg. “Packed with holes”, “Crushed packaging”, etc.) on the document of courier delivery. Once this document has been signed, the User will no longer be able to make any objection about the characteristics of what has been delivered. Any problems concerning the physical integrity, correspondence or completeness of the products received must be reported within 3 days of delivery, by writing an email to : firstname.lastname@example.org . In case of non-delivery of the goods within the indicated times, the User will be required to notify the company, which will verify, directly with the courier, the status of the shipment and any anomaly. Following an ascertained shipping anomaly (for example package lost or destroyed during transport), the company will send the product again, compatibly with the availability of the same in stock, without further costs or burdens for the user that is, to refund the order in full.
The User who requests a service for purposes unrelated to his professional activity has the right to withdraw from the purchase contract concluded with the company without any penalty and without having to provide any reasons, within 14 working days pursuant to and for the purposes of art. . 52 paragraph 1 of the Consumer Code, which run from the day of receipt of the product purchased on the site.
The withdrawal may be exercised by the Customer, pursuant to art. 54 paragraph 1 of the Consumer Code, using the withdrawal form referred to in Annex I, part B of the Consumer Code or submitting any other explicit declaration of your decision to withdraw from the contract, to be sent or by registered letter with return receipt, to be sent either by registered letter with return receipt, Poste Italiane, P.O. Box 29, 83038, Montemiletto (AV) or via PEC to the address email@example.com.. The registered letter with return receipt and the PEC must contain the indication of the product and the order number. The burden of proof relating to the correct exercise of the right of withdrawal, in accordance with the above procedure, is borne by the User. Following the correct exercise of the withdrawal, the User will have the duty to return the goods without undue delay and in any case within 14 days from the date on which the User communicated to the company his decision to withdraw from the contract pursuant to art. 54, c. 4. The User must visibly apply, on the packaging, the document received by the company following the aforementioned withdrawal notice, which already indicates the shipping address and the details relating to the order necessary to identify the return at destination. The User is advised to insert a copy of this document also inside the packaging, in order to avoid loss or the impossibility of identifying the return once it has arrived in the warehouse. The relative shipping costs of the goods will be borne by the User, unless the company has not informed the same about it at the time of the conclusion of the contract, in accordance with art. 57 paragraph 1 of the Consumer Code. The company reserves the right to verify that the good, for which the User is solely responsible pursuant to art. 57 paragraph 2 of the Consumer Code, is in the same state in which it was delivered or that the product has not been altered in its essential and qualitative characteristics and retains its original packaging and label. In the event that this is not available, the User will be required to return the product properly packaged, in order to preserve its integrity. The company can refuse to accept a withdrawal for food products that have been consumed even partially. Pursuant to art.
Any disbursement of sums by way of reimbursement by the company, if due, will take place pursuant to Article 56 paragraph 1 of the Consumer Code as soon as possible, and in any case no later than 14 days from the date on which the event that gave rise to the reimbursement occurred and in case of withdrawal, from the day on which the User became aware of the relative exercise.
The company will reimburse using the same payment method used by the User for the initial transaction, unless otherwise expressly agreed with the User and provided that the same does not incur any costs as a consequence of using the different payment method. The company will not be required to reimburse delivery costs if the User has expressly chosen a different and more expensive type of delivery than that offered by the company. It is understood that the company will be able to withhold the refund until it has received the goods.
11. Responsibility of Tenuta del Meriggio di Bruno Pizza
The company will not be liable for damages that may derive from the use of the Site such as computer viruses, omissions, service interruptions and software failures, even to the detriment of the User’s computer equipment, which prevent or delay the provision of services if these are due to external causes, force majeure and / or third parties not dependent on the will of the owner.
The company will be responsible only for any defects or discrepancies found and ascertained concerning the products offered for sale.
In any case, the company cannot in any case be held responsible for delays or defects or discrepancies depending on events beyond its reasonable control such as, by way of example only:
(i) events of force majeure;
(ii) events dependent on the facts of third parties such as the interruption or malfunction of the services of telecommunications operators and / or power lines, or acts or omissions on the part of carriers or shippers.
Tenuta Del Meriggio di Bruno Pizza
Contrada Serra, 79
IT 83038 MONTEMILETTO (AV)
Tel./Fax +39 0825 962282
Upon registration, the User may be required to give their consent to the receipt of commercial information, including by sending newsletters. In this case the user will be free to give his consent or not.
14. Conciliation procedure. Applicable law and competent court
These General Conditions will be governed in every aspect by Italian law. For any dispute concerning the interpretation, execution and / or termination of the contract between the user and the company, the user and the Partner have the right to carry out the conciliation procedure. The conciliation procedure will be carried out in accordance with the provisions of article 49 paragraph 1 letter V of Legislative Decree 6 September 2005 n. 206 (Consumer Code). If the conciliation procedure has had a negative outcome, or the user or the Partner has not completed the conciliation procedure, the Parties may appeal to the judicial authorities. To this end, the Parties recognize that the Judge of the place of residence or domicile of the user will be competent, if the same is to be considered a consumer on the basis of the laws in force on the matter. If, on the other hand, the user is a professional, the Court of Avellino will be competent.